Frequently Asked Questions

If you have any further questions you can contact us directly at: enquiries@flatpackdan.com

1How Does Your Service Work?
Simply tell us what you would like assembled by clicking the “Get a Quote” button and completing the enquiry form. We will then email you within 24 hours with a fixed price for assembly and our next available booking date. Your booking confirmation and invoice will be sent via email.
2How Soon Can You Assemble My Items?
Our waiting time for appointments varies depending on how many jobs we have booked in at the time of your enquiry and also the size and complexity of your job. For smaller jobs, we can generally offer a suitable booking slot within 3- 5 days. We offer exact arrival times for your convenience, so that you do not have to wait at home all day for our assembler.
3How Do I Make Payment?
We accept all payments online, either by bank transfer or by debit or credit card. Card payments are handled by Sage accounting and Stripe and are secure. We do not have access to your card details. All invoices should be settled in full by the end of your booking date. If you are paying by card you will automatically be sent an email receipt for the transaction.
4Can You Take Away The Packaging?
Unfortunately we do not carry a waste disposal licence because we are not operating out of a central location and do not have business premises. However, our assemblers will ensure that all packaging is neatly tidied after assembly, ready for your regular recycling & refuse collection.
5What If I Need To Cancel My Booking?
We require a minimum 24 hours notice to cancel or change any job booking, otherwise a missed appointment fee will be charged. With this in mind, we advise to book for 2 days after your furniture delivery date, to ensure you have taken delivery on time. Our missed appointment/late cancellation fee is £35.00.
6Which Areas Do You Cover?
We have a small team of assemblers located in Brighton, Hove & Worthing, covering all areas of East & West Sussex. Please get in touch if you would like us to travel further, we may offer an extended service area for larger installations.
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