Frequently Asked Questions


If you have any further questions please send an email to: enquiries@flatpackdan.com

1Why choose Flat Pack Dan?
Competitive and itemised pricing, established in 2011, 100% positive customer feedback… We work hard to deliver a flat pack assembly service that you’ll want to use again and again.
2How does it work?
Simply purchase your flat-packed items, then complete our online quote form to request a free quote. We’ll give you a fixed price for the job and our next available booking slot.
3How much does it cost?
All flat pack assembly quotes are individual to you and are based on a fixed price for each item. We will always give you a fixed price for your job so you’ll know exactly how much it’s going to cost before we arrive. Our prices start from just £52.50.
4Which areas do you cover?
We cover all areas of East & West Sussex; including Brighton & Hove, Shoreham-by-Sea, Lancing, Bognor Regis, Chichester, Horsham, Crawley, Haywards Heath, Lewes and Eastbourne.
5How soon can you assemble my flat pack?
We aim to respond to all enquiries within 24 hours and will do our best to book you an appointment slot within a few days of receiving your enquiry. For some smaller jobs we may be able to offer a next day assembly service, just get in touch to ask!
6What happens if parts are missing or damaged?
Our assemblers carry basic spare fixings for popular flat-packed products and can often provide a solution to the odd missing screw or cam lock. If your items are found to damaged upon unpacking you will need to contact the supplier to resolve the issue.
7What methods of payment do you accept?
We prefer online payment by bank transfer (BACS), PayPal, debit or credit card. You can also pay our assembler in cash on the day of your booking. Payment in full will be due on the completion of your jobs and a receipt will be sent via email.
8What if I need to cancel my booking?
We require a minimum of 24 hours notice if you need to cancel your booking. If you do not notify us within this time you will be charged a missed appointment fee. Please see our Terms & Conditions for more information.
9Do you take away the packaging?
We do not currently hold a waste disposal licence, so cannot dispose of your packaging. However, our assemblers will ensure that all packaging is dealt with neatly, ready for your recycling and refuse collections.
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