FAQ

Frequently Asked Questions

If you have any further questions you can email us directly at: enquiries@flatpackdan.com

Why choose Flat Pack Dan?
Established in 2011, highly experienced assemblers, trusted by 1300+ customers, 5 star reviews and fully insured… We work hard to deliver an exceptional service you’ll want to use again.
How does it work?
Simply complete our online quote form and we’ll send you a quote via email within 24 hours. If you’re happy with the quote we’ll agree a suitable time for assembly. Once the job has been completed, simply pay online using our secure payment system.
How much will it cost?
We charge a fixed price per item. All quotes are individual to you, so please tell us what you would like assembled and we’ll get back to you within 24 hours, (usually the same day). Our minimum call-out charge is £50.00.
What areas do you cover?
We cover all areas of East & West Sussex; including Brighton & Hove, Shoreham-by-Sea, Worthing, Bognor Regis, Chichester, Horsham, Crawley, Haywards Heath, Lewes and Eastbourne. Need us to travel further? Get in touch to ask…
How soon can you assemble my furniture?
We aim to respond to all enquiries within 24 hours and will do our best to book you an appointment slot within a few days of receiving your enquiry. During quieter periods we may be able to offer a next day assembly service.
What methods of payment do you accept?
We take all payments online; by bank transfer (BACS), PayPal, Debit or Credit card. Our payment system is safe and secure and all invoices and receipts are sent via email.
What if I need to cancel my booking?
We require a minimum of 24 hours notice to cancel any bookings, otherwise a missed appointment fee will be charged. Please see our terms & conditions for more information.
Do you have a telephone number?
No, we switched to being a 100% online business in 2018 because we found this the most efficient way to deal with customer enquiries. We send all quotes and booking confirmations via email and will always aim to respond the same day, where possible.

We’re open 7 days a week for enquiries

Click to get a quote