General Questions
Q: Which areas do you cover?
A: We serve Brighton & Hove and surrounding areas; including Portslade, Shoreham-by-Sea, Southwick, Lancing, Worthing, Horsham, Burgess Hill, Haywards Heath & Hassocks.
Q: How do I book a flat pack assembly?
A: Please complete the online enquiry form on the website. We will then send you a fixed price quote via email. Once you approve the quote, we’ll arrange a convenient time for assembly.
Please note: We deal with all customer enquiries and bookings via email only for maximum efficiency.
Q: What types of furniture do you assemble?
A: We assemble a wide range of flat pack furniture including bookcases, wardrobes, beds (including bunk and ottoman beds), desks, chairs, sofas, dining tables, shelving units, fitness and gym equipment, and much more.
Q: Do you assemble furniture from all brands?
A: Yes, we have extensive experience with popular brands such as IKEA, Argos, Habitat, Next, Bensons for Beds, Dunelm, Wayfair, and many others.
Q: What are your working hours and scheduling options?
A: We offer flexible booking slots to suit your schedule from Monday to Friday. Our team will always arrive within a one-hour time slot at the arranged time.
Q: How is pricing determined?
A: We charge a fixed rate per item, so you know the exact cost upfront with no hidden fees or hourly rates. This makes budgeting simple and transparent.
Q: When and how do I pay?
A: Payment is collected after the job is completed. We accept cash, bank transfer, debit, or credit card. You will receive an invoice via email.
Service Details
Q: Do you bring your own tools?
A: Yes, our team comes fully equipped with all necessary tools to complete the assembly efficiently.
Q: What happens if parts are missing or damaged?
A: If minor parts like bolts are missing, we try to replace them with spares. For major missing or damaged components, we provide a report so you can address the issue with the retailer.
Q: Do you dispose of packaging materials?
A: We do not take responsibility for leftover packaging materials after assembly. Customers should arrange disposal themselves. However, we will separate all cardboard packaging, making it easier to manage your recycling.
Customer Experience
Q: What makes Flat Pack Dan different?
A: We combine over 30 years of combined experience with a local, personal service, transparent pricing, punctuality, and a commitment to quality workmanship. Over 2,400 customers and 7,000+ assembled items speak for our reliability and professionalism.
Q: How do I get a quote?
A: Please Complete the online enquiry form on our website, and we’ll respond with a fixed price quote via email, usually the same day.