General Questions
Q: Which areas do you cover?
A: We cover all areas of Cornwall; including Truro, St Austell, Falmouth, Penzance, Newquay, Bodmin, Camborne, Redruth, Helston, Launceston, Liskeard & Looe. Need us to travel further? Please get in touch to ask: enquiries@flatpackdan.com.
Q: How do I book a flat pack assembly?
A: Please complete the online enquiry form on the website. We will then send you a fixed price quote via email. Once you approve the quote, we’ll arrange a convenient time for assembly.
Please note: We deal with all customer enquiries and bookings via email only for maximum efficiency.
Q: What types of furniture do you assemble?
A: We assemble a wide range of flat pack furniture including bookcases, wardrobes, beds (including bunk and ottoman beds), desks, chairs, sofas, dining tables, shelving units, fitness and gym equipment, and much more.
Q: Do you assemble furniture from all brands?
A: Yes, we have extensive experience with popular brands such as IKEA, Argos, Habitat, Next, Bensons for Beds, Dunelm, Wayfair, and many others.
Q: What are your working hours and scheduling options?
A: We offer flexible booking slots to suit your schedule – 7 days a week. Our team will always arrive within a one-hour time slot at the arranged time.
Q: How is pricing determined?
A: We charge a fixed rate per item, so you know the exact cost upfront with no hidden fees or hourly rates. This makes budgeting simple and transparent.
Q: When and how do I pay?
A: Payment is collected after the job is completed. We accept cash, bank transfer, debit, or credit card. You will receive an invoice via email.
Service Details
Q: Do you bring your own tools?
A: Yes, our team comes fully equipped with all necessary tools to complete the assembly efficiently.
Q: What happens if parts are missing or damaged?
A: If minor parts like bolts and screws are missing, we will try to replace them with spares. For major missing or damaged components, we provide a report so you can address the issue with your furniture supplier.
Q: Do you dispose of packaging materials?
A: We do not take responsibility for leftover packaging materials after assembly. Customers will need to arrange disposal themselves. However, we will separate all cardboard packaging, making it easier to manage your recycling.
Customer Experience
Q: What makes Flat Pack Dan different?
A: We have over 15 years of experience with a local, personal service, transparent pricing, punctuality, and a commitment to quality workmanship. Over 2,400 customers and 7,000+ assembled items speak for our reliability and professionalism.
Q: How do I get a quote?
A: Please Complete the online enquiry form on our website, and we’ll respond with a fixed price quote via email, usually the same day.