Frequently Asked Questions

If you have any further questions you can email us directly at: enquiries@flatpackdan.com

1How Does Your Service Work?
Our service is easy and hassle-free. Simply request a quote and we will respond the same day via email (between office hours of 9am and 6pm). We will also let you know our next available booking date. If you decide to proceed, your booking confirmation and invoice will be sent to you via email.
2How Soon Can You Assemble My Items?
This will depend on how busy we are at the time of your enquiry and also the size and complexity of your job. We will always try our best to get you booked in for your preferred date if possible. Our assembler will arrive within a 1 hour time slot, for your convenience.
3How Do I Make Payment?
We accept all payments online, either by bank transfer, debit or credit card. Card payments are handled by Sage accounting and Stripe and are securely encrypted. We do not have access to your card details. All invoices should be settled in full by the end of your booking date. If you are paying by card you will automatically be sent an email receipt for the transaction.
4Can You Take Away The Packaging?
Unfortunately, we do not carry a waste disposal licence or have a commercial business premises, so we are unable to remove packaging from your property. However, our assemblers will always ensure that packaging is neatly tidied and separated into recyclable and non-recyclable for your convenience.
5How Do I Cancel My Booking?
We require a minimum 24 hours notice to cancel or change any job booking, otherwise a missed appointment fee of £35.00 will be charged to cover our costs. With this in mind, we advise to book for 2 days after your scheduled furniture delivery date, to ensure you have taken delivery of all items.
6Which Areas Do You Cover?
We cover most areas of East & West Sussex, serving customers in Brighton & Hove, Shoreham-By-Sea, Lancing, Worthing, Bognor Regis, Horsham, Burgess Hill, Haywards Heath & Surrounding Areas. We may be able to travel further for larger installations. Please contact us to ask.