Frequently Asked Questions
1Why choose Flat Pack Dan?
Competitive fixed prices per job, 30+ years combined experience in the industry, 100% positive customer feedback… We work hard to deliver a flat pack assembly service that you’ll want to use again and again.
2How does it work?
Simply purchase your flat-packed items, then complete our online quote form or call our Freephone number 0800 999 4121. We’ll give you a fixed price for the job and our next available booking slot.
3How much does it cost?
All flat pack assembly quotes are individual to you and are based on a fixed price for each item. We will always give you a fixed price for your job so you’ll know exactly how much it’s going to cost before we arrive. Our prices start at just £50.00 for small jobs.
4Which areas do you cover?
We cover all areas of East & West Sussex; including Brighton & Hove, Shoreham-by-Sea, Lancing, Bognor Regis, Chichester, Horsham, Crawley, Haywards Heath, Lewes and Eastbourne.
5How soon can you assemble my flat pack?
We aim to respond to all enquiries within 24 hours and will do our best to book you an appointment slot within 3 to 5 days of receiving your enquiry. For some small jobs we can often provide a next day assembly service, although this is not guaranteed.
6What happens if parts are missing or damaged?
Our assemblers carry basic spare fixings for popular flat-packed products and can often provide a solution to the odd missing screw or cam lock. If your items are found to damaged upon unpacking you will need to contact the supplier to resolve the issue.
7What methods of payment do you accept?
We prefer online payment by bank transfer (BACS), PayPal, debit or credit card. You can also pay our assembler in cash on the day of your booking. Payment in full will be required on completion of all jobs and a receipt will be sent to you by email.
8What if I need to cancel my booking?
We require a minimum of 24 hours notice to cancel your booking. If you do not notify us within this time frame you will be charged a missed appointment fee. Please see our pricing page for more information.
9Do you take away the packaging?
We do not currently hold a waste disposal licence. However, our assemblers will ensure that all packaging is neatly separated into recyclable and non-recyclable bags, ready for your recycling and refuse collections.