Frequently Asked Questions…

1Why choose Flat Pack Dan?
Fixed price per job, 15 years experience in the industry, 100% positive customer feedback ... We work hard to deliver a flat pack assembly service that is both professional and affordable.
2How does it work?
Simple! Purchase your home, garden, office furniture or fitness equipment, then call us on 01273 610690 or fill in our quote form and we'll give you a fixed price for the job.
3How much does it cost?
All flat pack assembly work is charged by the item or by the job with a minimum charge of just £35. We will always give you a fixed quote for furniture assembly so you'll know exactly how much it's going to cost before we arrive.
4What areas do you cover?
We cover all areas of East and West Sussex. There's no call out charge for jobs within 10 miles of Brighton & Hove. Jobs outside of this area are subject to a standard £15 call out charge.
5How soon can you assemble my flat pack items?
We aim to respond to all enquiries within 24 hours and will try to get you booked in within 5 - 7 days of receiving your enquiry. For some small jobs we may be able to book you in the next day, depending on the availability of our fitters.
6What happens if there are parts missing or items are damaged?
Our fitters carry some spare fixings for popular flat-packed products and can sometimes provide a solution to the odd missing screw or cam lock. If items are found to damaged upon unpacking you will need to contact the supplier for a replacement. You will be charged a call out fee of 335 to £50. Please see our pricing page for more information.
7What methods of payment do you accept?
We accept cash, BACS and PayPal payments. Payment in full will be required on completion of all jobs. We do not offer any credit terms.
8What if I need to cancel a booking?
You will be required to give us a minimum of 48 hours notice to cancel any booking. If you do not notify us within this time frame you will be charged a £35 to £50 missed appointment fee, depending on whether this would have been a one or two person job.

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