Frequently Asked Questions

1Why choose Flat Pack Dan?
Fixed price per job, 15 years experience in the industry, 100% positive customer feedback ... We work hard to deliver a flat pack assembly service that is both professional and affordable.
2How does it work?
Simple! Purchase your flat-packed items, then complete the quote enquiry form or call us on 01273 610690. We’ll give you a fixed price for the job and the next available booking date.
3How much does it cost?
All flat pack assembly work is charged by the item or by the job with a minimum charge of just £52.50 (1 person job, up to 1.5 hours). We will always give you a fixed quote for furniture assembly so you’ll know exactly how much it's going to cost before you book.
4Which areas do you cover?
We cover all areas of East and West Sussex. There’s no call out charge for jobs located within 10 miles of Brighton & Hove. Jobs outside of this area are subject to a standard £15.00 call out charge.
5How soon can you assemble my flat pack items?
We aim to respond to all enquiries within 24 hours and will try to get you booked in within 5 - 7 days of receiving your enquiry. For some small jobs we may be able to book you in the next day, depending on the availability of our fitters. Just ask us when you submit your enquiry.
6What happens if parts are missing or damaged?
Our assemblers carry basic spare fixings for popular flat-packed products and can often provide a solution to the odd missing screw or cam lock. If your items are found to damaged upon unpacking you will need to contact the supplier for a replacement. Please see our pricing page for call out charge information.
7What methods of payment do you accept?
We prefer online payment by bank transfer (BACS), PayPal, debit or credit card. You can also pay our fitter cash on the day of your booking. Payment in full will be required on completion of all jobs and an invoice/receipt sent my email. Please note: We do not offer any credit terms.
8What if I need to cancel my booking?
You will need to give us a minimum of 24 hours notice to cancel your booking. If you do not notify us within this time frame you will be charged a missed appointment fee. Please see our pricing page for more information.
9Do you take away the packaging?
We don’t have a licence to dispose of your packaging but our assemblers will ensure that it's neatly separated into recyclable and non-recyclable bags, ready for your refuse collection or a trip to the amenity tip.
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